Primary contact
support@geetly.com
AppskKuber
Developer site: https://appskuber.com
We read and write in English and Hindi. Write in whichever you prefer.
Geetly is made and supported by one small team at AppskKuber in India. Email is the only channel, and a person reads every message. Use the subject lines below and we can answer faster.
Subject lines & response targets
| Subject line | Use it for | We answer within |
|---|---|---|
| Report a song | A song or a page that imitates a real artist, copies an existing song, is explicit or hateful, or breaks the content rules. Include the link. | 24 hours; a page that clearly breaks the rules is taken down as soon as it is seen |
| Support | Anything about using the app, a song that did not arrive, a page that does not open | 2 business days |
| Purchase | Credits, a Gift Song or Geetly Pro that was paid for but did not arrive, a refund question | 2 business days |
| Account deletion request | Deleting an account when you cannot open the app (details) | 7 days, 30 at most |
| Privacy Rights Request | Access, correction, erasure or any other right under DPDP, GDPR, UK GDPR or CCPA | 30 days |
| Privacy Grievance | A complaint about how your data was handled (Indian users: see the Grievance Officer below) | 30 days |
| Rights holder | You believe a song or page infringes your rights. Include the link, what you own and how we can reach you. | 48 hours |
Response targets are commitments for a first substantive answer, not auto-replies. Weekends and Indian public holidays are not business days.
Reporting a song or a page
The fastest way is the Report button on every song in the app and the Report this page link at the bottom of every shared page: both reach us without an email and ask only for a reason. By email, send the link and one line on what is wrong. We look at every report within 24 hours; a page that breaks the content rules is removed and, for serious or repeated breaches, the account that made it is blocked.
Grievance Officer (DPDP Act, India)
For Indian users
Name: Rupesh Patel
Designation: Grievance Officer, AppskKuber
Email: support@geetly.com (subject Privacy Grievance)
Acknowledged within: 48 hours · Resolved within: 30 days
If you are not satisfied with our answer you may approach the Data Protection Board of India.
What we cannot help with
Refunds are decided by Google Play under its own rules (we can only confirm whether a purchase was delivered); a song you did not like is not a defect (another take costs one credit); and we cannot recover a song or an account that was deleted.